FAQs

What is Arrivée?

Arrivée (French for arrival) is a premium quarterly gift box created for the high-achieving woman who is ready to pause, breathe, and receive. This is your invitation to exhale, to recenter without adding anything new to your to-do list.

We like to think of Arrivée as business wellness in a box, designed to support who you are becoming, not just what you’re building.

How does it work?

Choose the subscription option that fits you best: quarterly or a prepaid annual membership (which includes built-in cost savings). Once you're enrolled, Arrivée arrives at your door once per season, offering a luxurious moment to yourself when the box lands, and continued inspiration throughout the season.

Both quarterly and annual subscriptions renew automatically. You’re always in control: quarterly subscriptions may be canceled anytime after you receive your box, and prepaid annual subscriptions may be canceled after the fourth box has shipped.

 

  • New Year (Q1): For orders placed October 26–January 25 · Ships early February
  • Spring (Q2): For orders placed January 26–April 25 · Ships early May
  • Fall (Q3): For orders placed April 26–July 25 · Ships early August
  • Winter (Q4): For orders placed July 26–October 25 · Ships early November
What's inside the box?

Each Arrivée box includes a thoughtfully selected book, ranging from leadership and entrepreneurship to memoir or personal growth, along with 3–4 additional premium items. We believe in fewer, better things: pieces chosen for their quality, intention, and ability to support reflection, clarity, and ease.

Every product is carefully curated, with a strong emphasis on supporting women-owned businesses whenever possible. Think of Arrivée as a refined ritual for your business and your life, featuring a mix of exciting discoveries and elevated favorites from brands you already know and trust.

What's included in the Spring 2026 box?

Our Spring 2026 Box is a seasonal collection designed to elevate your workspace and daily rituals. This quarter’s curation includes:

  • The Unexpected CEO by Shirin Behzadi, a USA Today bestselling memoir of resilience, reinvention, and leading with conviction, from a woman who built a billion-dollar company against all odds.
  • A Caramel Leather Laptop Sleeve from Purse & Clutch, a certified B Corp and woman-owned brand known for its ethical craftsmanship. Fits up to a 16" laptop.
  • The Wellbeing Pod Mini+ Diffuser (White) from NEOM Wellbeing - a waterless essential oil diffuser designed for effortless daily restoration
  • The “Happiness” Essential Oil Blend from NEOM Wellbeing - formulated to uplift and energize, perfectly paired with the Wellness Pod Mini
  • The Pathfinder Glass Travel Tumbler from TeaBloom - ideal for coffee, tea, or fruit infusions - from a family-owned company specializing in beautifully functional drinkware

Every piece is full-size, premium quality, and selected from brands we deeply admire for their craftsmanship, integrity, and intentional design.

You can get the Spring 2026 box here.

Can I customize my box?

At this time, boxes are not customizable. Each Arrivée experience is intentionally curated as a complete seasonal offering. Customization may be available in the future.

Can I get just one box?

Of course. Simply log into your account and cancel your subscription at any time after you place your order. Your first box will ship based on the quarterly schedule, and your subscription will not renew.

Can I give Arrivée as a one-time gift?

Yes. Simply click on “Buying as a gift?” during checkout, and you’ll have the options to select the start date, choose if the subscription renews (or not), the number of renewals, and include a personalized note with your name. Arrivée is a thoughtful, meaningful gift for the woman who already has everything and deserves a moment to herself.

Billing

How does the prepaid annual subscription work?

The prepaid annual subscription includes four Arrivée boxes, one delivered each quarter, at a preferred rate of $795. By paying upfront, you lock in the best value for the year and enjoy the full Arrivée experience across all four seasons.

Because this is a prepaid option, the annual subscription is paid in full at the time of purchase and is non-refundable. After your fourth box ships, you may choose to cancel or not renew for the following year.

When will my subscription renew?

Quarterly subscriptions renew automatically on the following dates:

  • December 20 to get the New Year (Q1) Box
  • March 20 to get the Spring (Q2) Box
  • June 20 to get the Fall (Q3) Box
  • September 20 to get the Winter (Q4) Box

Prepaid annual subscriptions renew approximately one year from your original purchase date.

We’ll always send reminder emails ahead of renewals, so there are no surprises. You may cancel your subscription at any time after receiving your box (or after your fourth box if you’re on a prepaid annual subscription).

Can I skip a quarter?

If you are on the quarterly plan, you can skip a renewal (that quarter's box) at any time. Log into your account, click on 'Manage' under your subscription, click on 'Subscription Settings', then make your choice and click 'Confirm'.

Prepaid annual subscriptions may not skip shipments.

Can I get a refund?

If you are on the quarterly plan and your box has not yet shipped, please contact us to request a refund.

If you are on the annual pre-paid plan and your first box has not yet shipped, please contact us to request a refund.

If your box has already shipped or you have already received it, sorry, we do not offer refunds.

If there is a problem with one of the items in your box, such as being defective or damaged, please contact us to request a replacement.

How can I cancel?

If you don't want this quarter's box, but might want a future one, you may want to skip a renewal instead of canceling.

To cancel, log into your account, click on 'Manage' under your subscription, click on 'Cancel Subscription', then make your choices and click 'Confirm'. 

If you have any trouble canceling, just send us an email at concierge@arriveebox.com and we’ll take care of it for you. Please do so before the renewal dates of:

 

  • December 20th (Q1 New Years Box)
  • March 20th (Q2 Spring box)
  • June 20th (Q3 Summer Box)
  • September 20th (Q4 Fall/Winter Box)

Shipping

Where do you ship to?

We currently ship within the United States, including the continental U.S., Alaska, Hawaii, Puerto Rico, and overseas U.S. territories. At this time, we do not ship to international locations.

How much is shipping?

Shipping is included and complimentary on all Arrivée subscriptions. To ensure the best possible shipping experience, we typically ship via UPS. If your address is a PO Box or other address only served by the Postal Service, we may ship via USPS instead.

When will I receive my box?

Arrivée ships once per quarter, aligned with the seasons. You may reserve your box during the ordering windows below.

 

  • New Year Box (Q1): For orders placed October 26–January 25 · Ships early February
  • Spring Box (Q2): For orders placed January 26–April 25 · Ships early May
  • Fall Box (Q3): For orders placed April 26–July 25 · Ships early August
  • Winter Box (Q4): For orders placed July 26–October 25 · Ships early November
Why is there a wait before my box ships?

Depending on when you place your order, there may be a brief waiting period before your Arrivée box ships. This is by design. We curate each box thoughtfully and intentionally, prioritizing quality over speed.

Arrivée partners with women-owned businesses, both large and small, and we place orders well in advance so our partners can plan, produce, and deliver exceptional products without pressure. This approach allows us to offer a truly premium experience while supporting the people behind the brands we feature.

We promise the box is worth the wait!

Your Account

How do I change the address or payment method for my subscription?

Log into your account, click on 'Manage' under your subscription, click on 'Edit' or 'Change' for the relevant section, then make your choice and click 'Save' or 'Confirm'.

How do I skip a quarter?

If you are on the quarterly plan, you can skip a renewal (that quarter's box) at any time. Log into your account, click on 'Manage' under your subscription, click on 'Subscription Settings', then make your choice and click 'Confirm'.

Prepaid annual subscriptions may not skip shipments.

How do I update my email or password?

Log into your account, click on 'Account' near the top, then click on 'Edit' next to the relevant section. Once you're done, click 'Save'.

How do I add a payment method?

Log into your account, click on 'Account' near the top, then click on 'View' in the Wallet section. From there, you can click on 'Create new payment method'. If you have multiple methods, be sure to pick one to be the Primary payment method for your subscription.

Other Questions

How can I buy in bulk for a group?

Send us an email at concierge@arriveebox.com. There’s a minimum order of 5 boxes to qualify for a bulk order. We look forward to hearing from you.

How can I get a replacement item?

If there is a problem with one of the items in your box, such as being defective or damaged, please contact us within 30 days of receiving it to request a replacement.

Please include a photo of the defect or damage when you contact us. You do not need to return the item.

What is Subbly?

Subbly is our subscription management software. You may see the name come up during checkout, in emails about your orders, and other places.

What happened to Sparkle Hustle Grow?

As you have likely grown, evolved, and expanded your business over the years, we have, too. 

So, we introduce you and invite you to the next chapter: Arrivée, a curated, quarterly subscription box celebrating the woman you’ve become and inspiring the one you’re still becoming. 

Our mission is the same at its core - to inspire women on the path to becoming their most empowered and aligned self, while also having a moment to rest. 

I'm an existing Sparkle Hustle Grow Customer. Was my information transferred over?

Not automatically. To protect your security and privacy, we chose not to transfer saved customer information, such as account details, addresses, or payment methods,from Sparkle Hustle Grow to Arrivée. You’ll just need to create a new account and re-enter that information the first time you shop with us.

What about my Member Vault content from Sparkle Hustle Grow?

You still have lifetime access to your trainings hosted in our Member Vault. Trainings are still hosted online for now, but will be made available for download in the future so you can access them as long as you want.

I don't see an answer to my question here. How do I get more help?

You can email us at concierge@arriveebox.com